General Terms and Conditions

1. Our terms and conditions apply to all agreements regarding events in the conference, banqueting and restaurant rooms and regarding the reservation (=rental) of rooms in the hotel as well as to all other related services and deliveries. They also apply to other rooms, showcases, wall and other areas made available by the hotel.

2. Booked rooms are available to the customer from 3 pm. They must be vacated by 11 a.m. at the latest on the day of departure. Unless an arrival time has been expressly agreed, the hotel has the right to reallocate booked rooms after 6 p.m. without the customer being able to derive a claim from this. The customer does not acquire any claim to the provision of specific rooms or premises. If these are promised in the order confirmation but are not available, the hotel is obliged to endeavour to find an equivalent replacement in the hotel or in other properties.

3. The acceptance of hotel room reservations by the hotel constitutes a binding rental agreement. The statutory provisions shall apply to this. In particular, the customer is not entitled to unilaterally withdraw from the rental agreement. In the event of non-utilisation, the hotel is therefore entitled to charge the full rental value (= agreed room price) less expenses saved. The client reserves the right to prove that the hotel has suffered less damage.

4. If the client is not also the organiser, the client shall be liable to the hotel in the same way as the organiser and together with the organiser as joint and several debtors.

5. If there are fewer participants or guests than agreed, the customer must pay according to the number notified, or at least according to the agreed number. If there are more participants, the actual number of participants shall be invoiced.

6. The customer may not bring food and drinks to events. In special cases (e.g. national specialities), a written agreement can be made; in any case, the hotel will charge a service fee or corkage fee.

7. The installation of decorations or other materials requires the prior consent of the hotel; these decoration materials must comply with local fire safety requirements. In case of doubt, the customer is obliged to contact the local fire protection authorities. Decorations brought into the hotel must be collected no later than 24 hours after the event. After this time, the hotel is authorised to dispose of it at the customer's expense.

8. In the case of events that extend beyond the contractually agreed period, or otherwise beyond 11 p.m., the hotel may charge additional expenses, in particular for follow-up events and staff.

9. The customer shall be liable to the hotel for any damage or loss occurring during the term of the contract, unless the damage is the responsibility of the hotel or was caused by a third party.

10. Insofar as the hotel procures technical or other equipment for the customer, it acts in the name and for the account of the customer. The customer shall be liable for the careful handling and proper return of the equipment and shall indemnify the hotel against all third-party claims arising from the provision of the equipment.

11. The customer must obtain any official authorisations required for an event in good time and at his own expense. He shall be responsible for compliance with public-law requirements and other regulations. Fees payable to third parties, in particular GEMA fees, entertainment tax etc., must be paid directly to the creditor.

12. Newspaper adverts, other advertising measures and publications relating to the hotel and/or containing, for example, invitations to job interviews or sales events, require written consent. If this is detrimental to the essential interests of the hotel, the hotel may cancel the event and demand reimbursement of expenses.

13. The hotel reserves the right to cancel an order if essential elements of the agreements made between the customer and the hotel are changed in the period between conclusion of the contract and utilisation of the service.

14. The customer has the right to cancel the contract within 7 days without giving reasons.

In the event of later cancellation, the hotel reserves the right to charge 80% of the agreed accommodation price. There may be deviations from the cancellation period for events or special agreements. These must be taken into account when concluding the contract and stated accordingly in the contract.

In order to exercise the right to cancel, you must inform us (Residenz Heinz Winkler GmbH, Kirchplatz 1, 83229 Aschau im Chiemgau, E-Mail: reception@residenz-heinz-winkler.de, Phone: 004980521799 - 0) of your decision to cancel this contract by a clear statement (e-mail).

This requires the written form.

The attached cancellation form may be used, but this is not mandatory and must be in writing.

The cancellation period shall be deemed to have been observed if the notification of the exercise of the right of cancellation is sent before the end of the cancellation period.

Sample cancellation form:
To: Residenz Heinz Winkler GmbH, Kirchplatz 1, 83229 Aschau im Chiemgau
E-Mail: reception@residenz-heinz-winkler.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the provision of the following service/purchase of the following goods (*)

• Ordered on/ received on (*)
• Name of the consumer(s) (*)
• Address of the consumer(s) (*)
• Signature of the consumer(s) (*) (only for notification on paper)
• Date

(*) Please cross out the inapplicable